Returns and Shipping Policy

Thank you for shopping with The Entourage Effect ("we," "us," "our"). We want you to be completely satisfied with your purchase, and we strive to provide you with high-quality products. However, we understand that sometimes, a return may be necessary. This Returns Policy outlines our guidelines for returns and exchanges. By making a purchase from our website, you agree to comply with this policy.

Eligibility for Returns:

  1. To be eligible for a return, the item must be unused, unopened, and in the same condition as when you received it. It must also be in its original packaging.

  2. Products that are perishable or have an expiration date may not be eligible for return.

  3. Returns must be initiated within [number] days from the date of delivery.

Return Process:

  1. To initiate a return, please contact our customer service team at [email address or phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) if applicable.

  3. Pack the item securely in its original packaging, include the RMA number (if provided), and ship it to the address provided by our customer service team.

  4. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).

Refunds and Exchanges:

  1. Once we receive and inspect the returned item, we will process your refund or exchange. If approved, your refund will be issued to the original payment method within [number] business days.

  2. If you requested an exchange, we will ship the new item(s) to you once we receive the returned product.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately at [email address or phone number]. We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund.

Non-Returnable Items:

Certain items may not be eligible for return due to health and safety reasons. These may include but are not limited to opened or used products, perishable goods, and personalized items.

Final Sale Items:

Certain items may be marked as "Final Sale," indicating that they are not eligible for return or exchange. Please review the product description and terms before making a purchase.

Cancellation Policy:

If you wish to cancel your order, please contact our customer service team as soon as possible. Orders can only be canceled before they are processed for shipping.

Shipping Policy:

The Entourage Effect is proud to now offer a free shipping option for all USA orders over $50. The Entourage Effect ships all orders via the United States Postal Service. Free Shipping apply to 48 contiguous states only. Orders will be processed with the cheapest shipping option with delivery times ranging from 3-16 business days. Expedited services such as 1-3 Day and overnight USPS shipping are also available for an additional charge. Shipping times are estimated by shipping carrier and are not guaranteed through The Entourage Effect.

Contact Us:

If you have any questions or need assistance with your return, please contact us at:

Email: hello@theentourageeffect.com Phone:727-222-3335

Thank you for your understanding and cooperation. We appreciate your business and hope to provide you with the best shopping experience possible.